Frequently Asked Questions

Q: How do I place an order?

A: Orders are placed directly through our secure online store at 4BalancePeptides.com. Add your research products to the cart, complete checkout, and you’ll receive an order confirmation email once payment is successfully processed.

Q: I submitted my order but didn’t receive a confirmation email. What should I do?

A: First, check your Promotions, Spam, and Junk folders—order emails can land there occasionally. If you still can’t find your confirmation, contact us using the email or contact form listed on our Contact page and include your name and approximate order time so we can look it up.

Q: Can I create an account?

A: Yes. Creating an account makes it easier to track orders, view order history, and speed up future checkouts. You can also check out as a guest if you prefer.

A: Orders are typically processed and shipped within 5-7 days after payment is received, Monday through Friday (excluding holidays). Actual delivery time will depend on the carrier and your location.

Q: How long will it take for my order to ship?

Q: Where do you ship?

A: We currently ship within the United States only. If this changes in the future, we’ll update this section and our Shipping Policy page.

A: Yes, in most cases we can ship to PO Boxes using appropriate carriers. If there’s any issue with your shipping address, we’ll contact you before your order ships.

Q: Do you ship to PO Boxes?

Q: Is a signature required on delivery?

A: For larger or higher-value orders, we may require a signature upon delivery for security and insurance purposes. Details will be included in your shipping confirmation email.

Q: Is a signature required on delivery?

A: For larger or higher-value orders, we may require a signature upon delivery for security and insurance purposes. Details will be included in your shipping confirmation email.

Q: How do I track my order?

A: Once your order is shipped, you’ll receive an email with your tracking number and a link to follow your package’s progress. If you don’t see this email, check your spam folders or contact us.

Q: Can I change or cancel my order after it’s placed?

A: If you need to modify or cancel an order, contact us immediately with your order number. We may be able to help if the order has not shipped yet. Once an order has been shipped, it cannot be changed or cancelled. Customers are responsible for providing the correct shipping address; we are not liable for packages lost due to incorrect addresses entered at checkout.

Q: What is your return policy?

A: Due to the nature of research chemicals, all sales are final, and we do not accept returns or exchanges. This is standard across the research chemical industry to ensure product integrity and safety.

Q: What if my order arrives damaged or incorrect?

A: If your package arrives damaged, or if you receive the wrong item, contact us as soon as possible with your order number, photos of the packaging, and photos of the product received. In verified cases of shipping error or damage, we will work with you to replace the affected item(s) in line with our Shipping & Returns policy.

Q: What payment methods do you accept?

A: We accept major payment methods listed at checkout (such as credit/debit cards and select digital payment options). Available methods may change over time based on payment processor requirements and compliance rules.

Q: Do you offer bulk or wholesale pricing?

A: Yes. For wholesale or bulk orders, please reach out via our Contact page with details about the products and quantities you’re interested in. We’ll respond with available pricing and terms.

Q: How can I hear about promotions or discount codes?

A: Join our email list to be notified about new product launches, promotions, and occasional discount codes. The signup form is available on our site footer and checkout pages.

Q: How do you ensure the quality and purity of your products?

A: We work with reputable manufacturers and labs that use advanced peptide synthesis and purification methods (such as HPLC and mass spectrometry) to verify identity and purity. Each batch is produced under strict quality standards consistent with leading research suppliers.

Q: What is the typical purity of your peptides?

A: Our goal is to offer research compounds with high purity suitable for demanding laboratory applications, in line with the standards used by established peptide suppliers.

Q: How should I store lyophilized (freeze-dried) peptides?

A: Lyophilized peptides should generally be kept in a cool, dry, dark place, following your laboratory’s standard operating procedures. Many labs store them refrigerated or frozen to maximize stability, away from heat, moisture, and direct light.

Q: How should I store reconstituted peptides or solutions?

A: Once reconstituted, peptide solutions are typically stored in a refrigerator (2–8°C) and used within the time period defined by your research protocol and internal stability guidelines. Always follow your institution’s storage and safety policies.

Q: What is the shelf life of your products?

A: When stored correctly and unopened, most peptides are suitable for research for up to 2 years from the purchase date, though stability can vary by compound and storage conditions. Always consult your internal guidelines and the COA or product documentation for best practices.

Q: Can you tell me how to dose or use these products?

A: No. Because our products are not intended for human or animal use and are not FDA-approved drugs, we cannot provide dosing, administration, reconstitution, or application advice. All experimental design and handling protocols must be determined by qualified research professionals in accordance with institutional and legal guidelines.

Q: Can you give medical advice or help me treat a condition?

A: Absolutely not. 4Balance Peptides does not provide medical advice, diagnosis, or treatment recommendations. Any information on our site is for educational and research-oriented context only and should never replace professional medical care.

Q: How do I contact customer support?

A: You can reach us via the contact form and/or email address listed on our Contact page. Please include your name, order number (if applicable), and a clear description of your question so we can respond quickly and effectively.